Worldpay for Platforms

Find contact information and support resources below to get in touch.

Our mission

Provide world-class support and services to our platform partners one cast at a time

We are one team coming together with a common purpose to help software companies offer payments to their subscribers.

Matt Downs | President of Worldpay for Platforms

Solution specific support resources

PayFac® Support

Daily support (Monday - Friday 7am - 7pm EST)

Open a ticket on the Partner Services Portal, or
Please send an email to: [email protected]

Note: The first time you submit a ticket, you will receive a response asking you to sign up for our ticketing system and verify your email address. This is a one-time registration.

Integrated Payments Support

Daily support (Monday - Friday 7am - 7pm EST)

Send an email to: [email protected]

Note: The first time you submit a ticket, you will receive a response asking you to sign up for our ticketing system and verify your email address. This is a one-time registration.

Payrix Pro Support

Daily support (Monday - Friday 8am - 6pm EST)

Open a ticket on the Payrix Pro Partner Services Portal
Send an email to: [email protected]
Visit the Payrix Pro Resource Center for additional resources

Note: The first time you submit a ticket, you will receive a response asking you to sign up for our ticketing system and verify your email address. This is a one-time registration.