Caterease migrates to Payfac-as-a-Service achieving 2-3x payments revenue growth

Caterease, a Horizon Cloud solution, has been a trusted name in the food and beverage industry for over 30 years. Starting with small mom-and-pop establishments, Caterease has grown to serve large enterprises, managing their catering, food, and beverage events from the back end with industry-specific software. With a focus on innovation and efficiency, Caterease has continually evolved to meet the needs of its hospitality customers, and as a result, embedded payments are the heart of its business.

Challenge 

As Casterease’s business grew, the leadership team sought ways to scale revenue and streamline operations. Initially, payment processing capabilities were offered as a software upsell, but Caterease struggled to realize the full value within the constraints of this setup. Onboarding new software customers and managing payment flows quickly became cumbersome, and the team recognized that they needed to make payments a more seamless part of their customer experience. Caterease was ready to transform their business model and unlock new growth opportunities with embedded payments.

Solution 

Caterease partnered with Worldpay for Platforms and migrated from referral payments to a PayFac-as-a-Service solution allowing them to embed payments directly into their software application. By making payment processing a core part of day-one onboarding, Caterease cut friction for new customers. The payments integration was designed to be intuitive, “customers are set up on the Worldpay platform the moment they access the software, enabling immediate payment processing,” explains Andrew Bouley, VP of Growth and Innovation for Caterease.

Caterease also re-evaluated its pricing model, successfully lowering entry costs and tying the payments infrastructure directly into their core software, which allowed customers to benefit from the payment processing capabilities at no added cost. Caterease customers now experience frictionless business management software and payment processing as one unified system. Through their partnership with Worldpay for Platforms, Caterease continues to grow and innovate by exploring embedded finance and capital solutions as future offerings for their customers.

Partnership results 

• Stronger revenue: Caterease’s revenue cycle increased 2-3x after embedding payments into their system.
• Streamline payments: By graduating from referral payments to PayFac-as-a-Service, payments became the core infrastructure of the business, driving significant growth.
• Seamless onboarding: A new process led to steady, month-over-month customer and revenue growth.
• Increase in profit: Annual profit per customer increased from $1,200 to 30x that amount through the new embedded payments model.