Despite digital transformation sweeping through nearly every business function, billing remains one of the most outdated, expensive, and inefficient processes in many industries. If your customers still send paper invoices, making collection calls, or relying on outdated portals, your organization could be losing thousands in lost revenue, delayed payments, and operational overhead every month.
In today’s mobile-first world, it’s time to expand the payment options you enable and messaging-based payments are leading the charge. Our latest Text-to-Pay feature is helping software platforms and businesses collect faster, cut costs, and give customers the seamless payment experience they expect.
The true cost of manual billing
Let’s break it down. Manual billing isn’t just slow, it’s expensive. Between postage, printing, labor, follow-ups, and reconciliation, the costs stack up quickly. A typical paper invoice can cost $10 - $25 to process, and that doesn’t account for payment delays or customer friction.
Other hidden costs include:
- Delayed cash flow: Paper invoices are often overlooked, misplaced, or ignored.
- Higher DSO (Days Sales Outstanding): The longer it takes to get paid, the more capital is tied up.
- Increased staff workload: Employees spend time stuffing envelopes, chasing payments, and fielding phone calls.
- Security risks: Storing and handling sensitive payment data increases PCI scope and liability.
Messaging-based payments: A simpler, smarter alternative
Imagine if your customers could bill and have an invoice paid in under 60 seconds, from a phone, with no login, no app, and no phone call. That’s exactly what our latest Text-to-Pay feature enables.
Instead of mailing invoices or emailing PDFs, your customers send a secure text message with a branded, clickable link that takes the consumer straight to a payment experience. It’s fast, frictionless, and PCI-compliant.
Key benefits of messaging-based billing
- Faster payments: Over 32% of payments happen within 2 minutes of receiving a Text-to-Pay message.
- Reduced DSO: Businesses using messaging-based billing see up to a 62% improvement in cash flow.
- Lower costs: No printing, mailing, or call center labor required.
- Happier customers: It’s convenient, secure, and fits how people already communicate, via text.
Real-world impact: From paper to paid in minutes
Whether you’re software company enabling the healthcare industry, automotive industry, or any other vertical, switching to messaging-based payments can transform your customers’ billing process. With Text-to-Pay, the consumer receives a text after their visit with the amount due and a one-click payment link. An auto service customer gets a payment request before arriving to pick up their car, no waiting at the desk. A pharmacy can text a customer when their prescription is ready and collect the co-pay before they arrive.
Not only does this improve cash flow and payment completion rates, but it also reduces strain on front office staff and eliminates the need for PCI-compliant hardware or storage systems.
Why messaging outperforms email or paper
Text messages have a 98% open rate, and most are read within 3 minutes. Compare that to email’s average open rate of 20%, or traditional mail that may take days, if it’s opened at all. By allowing your customers to embed payment directly into the method consumers use every day, you shorten the gap between request and receipt, and give them control over how and when they pay.
Get started with Text-to-Pay
If you’re looking to help your user base modernize billing, cut costs, and get paid faster, messaging-based payments like our Text-to-Pay offer a proven, easy-to-integrate solution.
It’s the easiest, fastest way to close the billing loop and eliminate payment friction.