Hospitality software provider Horizon Cloud serves up swift innovation and growth with single payments partner

Horizon Cloud is a fast-growing software provider for the hospitality industry. Their products range from a catering and event management platform, a hospitality management platform, and room diagramming and visualization software. Horizon Cloud’s customer payment needs evolved rapidly, spurring the company to seek a partner that could deliver customization, centralization, and intelligent fraud protection—while also supporting their users’ desire for seamless access to innovative financial products. Worldpay for Platforms became a pillar of Horizon Cloud’s payments strategy, enabling them to streamline operations, minimize fraud, and empower their customers with a collection of innovative products.

Challenge 

Horizon Cloud needed a single payments partner who could keep pace with their rapidly evolving customer needs, offer seamless integration, and provide advanced fraud protection. Their users—particularly caterers—expected modern payment methods like Tap to Pay for quick POS transactions and repeatedly requested access to working capital. Horizon Cloud also faced targeted card testing attacks, making intelligent fraud prevention a critical requirement in a payments partner. A single, centralized portal for all financial services was on the top of their list of partner must-haves, so Horizon Cloud could simplify the experience for their internal team and software users.

Solution 

Horizon Cloud partnered with Worldpay for Platforms to set up a scalable foundation and deliver a deeply integrated, centralized payment solution. With the PayFac-as-a-Service solution and financial services embedded into their platform experiences, new product offerings and innovations enabled users to simplify operations with quick and easy transactions. The introduction of Working Capital allowed platform users to access funding directly within the payment portal, with seamless, frictionless sign-up and repayment. Worldpay’s advanced fraud protection tools empowered Horizon Cloud to detect and thwart card testing attacks in real time with logic-based rules and detailed transaction analysis. Dedicated partner success and technical managers from Worldpay continue to work closely with Horizon Cloud to ensure alignment on goals and vision.

Partnership results 

• Centralized, seamless financial services: Users access all payments and financial tools, support, and onboarding flows from a single portal experience.
• Innovative product integration: Tap to Pay and Working Capital to meet user demand and drive operational simplicity.
• Advanced fraud protection: Nuanced tools and real-time rules prevent card testing attacks, safeguarding user base.
• Accelerated growth: Horizon Cloud attributes their “hockey stick” growth to Worldpay technology, integration, and partnership.
• Shared vision: Worldpay works closely with Horizon Cloud, aligning future product innovations to continue to drive growth and scale for their platform and users.